Shipping Rates

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We ask our customers to allow us 3-5 business days of processing time to assemble your order before it ships.

 

During our sales and the holiday season, we will experience a higher volume of orders than usual, and we kindly ask that customers allow 7 business days for orders to be processed. Tracking will be sent via email and can be tracked on the Canada Post.

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Please know that our team is working as fast as possible to get your order prepared for you. We apologize for any delay and appreciate your patience.

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If you have any questions or concerns, feel free to contact our Customer Experience team at ukiyoheya@gmail.com and we will get back to you shortly. 

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All shipping rates are listed in Canadian Dollars. All duties, customs and taxes incurred when items are shipped internationally are the responsibility of the customer. Due to Canadian law, Ukiyo Heya does not mark down the value of items, nor do we mark items as "gift." If you have any inquiries regarding duties, customs and taxes in your country, please contact your local customs office. 

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Returns & Exchanges

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Note that this does not apply to final sale and release products. Returns must meet our standard terms and conditions — items should be unworn, unwashed and in their original state with tags. Please continue reading to learn more about initiating a return.

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Online Return Policy

Sale items and discounted/promotional merchandise are Final Sale, and are not eligible for return, exchange or cancellation. 

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Any “refused” shipments are the customer’s responsibility. The original shipping charge, as well as the cost of return shipping, will be deducted from the original purchase amount and a restocking fee may apply.

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All items must be unworn, unwashed and in new condition with the original tags/packaging intact. Please ensure that all items are well-packaged, and all are protected with outer packaging. Any item(s) not received back in the condition in which it was shipped may be refused or subject to a 25% restocking fee.

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All additional costs related to online returns are the customer’s responsibility. A pre-paid shipping label will be issued to all authorized return/exchange requests — please allow 1-2 business days for your request to be processed. All return packages must be received back within 10 days of the label issue date or may be subject to refusal. UKIYO HEYA reserves the right to refuse all unauthorized returns/exchanges.

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Sequential orders are often indicative of bot activity and may be subject to a 25% restocking fee. Any cancelled orders or refused shipments may be subject to a 25% restocking fee, in addition to any shipping charges associated with the shipment.

All orders that have been left for longer than 6 months may be subject to a restocking fee and products may be added back to inventory.

 

Request a Return for an Online Order

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Ukiyo Heya will accept items back for exchange or return on all regular priced items within 10 days of package delivery confirmation (or date of order fulfillment) 

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To initiate a return, please send us an email  to submit a return request. You’ll need your order number and the email address you used to place the order, and then you can select the item(s) you wish to return. Once your return request is submitted, our Customer Experience team will get back to you as soon as possible upon review.

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Approval may take up to 5 business days and requests may be declined if items do not satisfy the requirements of our Return Policy. Please note items marked as Final Sale are not eligible for return or exchange. If you have any further questions or concerns, please feel free to contact us at ukiyoheya@gmail.com.